Can standard operating procedures be motivating? Reconciling process variability issues and behavioral outcomes
Article Abstract:
The relationship between required Standard Operating Procedure (SOP) use and worker creativity, as mediated by worker intrinsic mediation, is discussed. It is suggested that the relationship between required SOP use and intrinsic motivation and creativity is moderated by availability of accurate process documentation and employee participation in developing of process documentation.
Publisher: Taylor & Francis Ltd.
Publication Name: Total Quality Management & Business Excellence
Subject: Business, general
ISSN: 1478-3363
Year: 2005
Motivational Techniques, Employee motivation
Publication Name: Total Quality Management & Business Excellence
Subject: Business, general
ISSN: 1478-3363
Year: 2005
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The impact of website quality dimensions on customer satisfaction in the B2C e-commerce context
Article Abstract:
The impact of companies' business to consumer electronic commerce through websites on their performance and customer satisfaction is discussed.
Publisher: Taylor & Francis Ltd.
Publication Name: Total Quality Management & Business Excellence
Subject: Business, general
ISSN: 1478-3363
Year: 2007
Taiwan, Usage, Company Web site/Web page, Web sites (World Wide Web), Web sites, Electronic commerce, E-commerce, Customer satisfaction
Publication Name: Total Quality Management & Business Excellence
Subject: Business, general
ISSN: 1478-3363
Year: 2007
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Subjects list: Management, Company business management
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