Care and value

Article Abstract:

The effective customer relations the accounting and auditing firm, Pitcher Partners has maintained over the years has helped the company win the best large accounting firm award. The management issues related to the company and the strategies it provides in managing its customer relations are discussed.

Author: Heathcote, Andrew
Achievements and awards, Pitcher Partners

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A flying start for clients

Article Abstract:

The strategies followed by Alan Morse & Co to create a large regional practice with quality service to its clients are examined.

Author: Heathcote, Andrew
Product quality, Personnel administration, Training, Quality management

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A gentle shove

Article Abstract:

The suggestions of practice consultants for accountants to discard unprofitable clients are examined.

Author: Heathcote, Andrew
Management dynamics, Management, Accountants, Company business management

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Subjects list: Australia, Accounting firms, Accounting services, Customer relations
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