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Business, general

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Critical factors and benefits in the implementation of customer relationship management

Article Abstract:

Butyshop International Corp., MOCOTO Bank, and Stark Technology Inc. took part in case study interviews that were used to analyze the advantages and the important components in the execution of customer relationship management (CRM). It was found that among the components studied, organizational learning and business procees reengineering (BPR) should come first before CRM implementation, and the implementation, in turn, helps improve organizational performance and relationship quality. Details of how organizational learning and BPR lead to the effectiveness of CRM systems are provided.

Author: Hsin Hsin Chang
Publisher: Taylor & Francis Ltd.
Publication Name: Total Quality Management & Business Excellence
Subject: Business, general
ISSN: 1478-3363
Year: 2007
Taiwan, Evaluation, Influence, Reengineering (Management), Customer relationship management, Organizational learning, Reengineering, Case study

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Reduction in delay in procurement of materials using six sigma philosophy

Article Abstract:

The six sigma methodology was used for reducing the delay in procurement of incoming materials in a company. There was a reduction in the average time taken for completion of activities and their variabilities due to the implementation of the six sigma technique.

Author: Das, Prasun
Publisher: Taylor & Francis Ltd.
Publication Name: Total Quality Management & Business Excellence
Subject: Business, general
ISSN: 1478-3363
Year: 2005
United States, Methods, Usage, Materials management, Cost control, Cost reduction, Six Sigma (Quality control)

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