Cultivating a quality mind-set
Article Abstract:
The paper examines the history of the corporate quality movement, differences between workers and management, and suggests how to develop a mind-set conducive to quality business. The article is especially concerned with bridging the gap between the mentality of quality as demonstrated in Japan and that demonstrated in the West.
Publication Name: Total Quality Management
Subject: Business, general
ISSN: 0954-4127
Year: 1999
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Process orientation: the Swedish experience
Article Abstract:
The paper discusses how process orientation has been applied to Swedish corporate management. Processes are divided into core processes and support processes, and process orientation provides a technique to both manage operations and establish close customer relationships.
Publication Name: Total Quality Management
Subject: Business, general
ISSN: 0954-4127
Year: 1999
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Maximizing the benefits of ISO 9000 implementation
Article Abstract:
The article discusses how ISO 9000 total quality management standards relate to government services. The ISO 9000 standards present guides for continuous improvement of service quality and provide criteria for measuring performance.
Publication Name: Total Quality Management
Subject: Business, general
ISSN: 0954-4127
Year: 1999
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