Service lane to success

Article Abstract:

Issues are presented concerning the added value of good customer service to a business enterprise. The employees who provide frontline customer services and the influence of a lack of competition on standards are discussed.

Author: Hannen, Michelle
Management, Services, Business enterprises, Customer service

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Ho, Ho, hopeful

Article Abstract:

Australian retailers are seeking an increase in consumer spending during the 2001 Christmas season from 16.7 billion Australian dollars in 2000 to 17.45 billion Australian dollars.

Author: Hannen, Michelle
Australia, Economic aspects, Consumption (Economics), Christmas business

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