ISO 9000 and other metastandards: principles for management practice?
Article Abstract:
Management practice is being transformed by the emergence of standards for evaluating managerial performance. These metastandards include the ISO 9000 family of quality standards, environmental management standards, recent regulations on occupational health and safety, and the COSO guidelines on financial controls. They may change management practice in a variety of ways, including legitimizing a satisficing model of the firm, giving stakeholders greater control, politicizing management principles, or hampering/facilitating organizational diversity and management innovation. These scenarios deserve further examination.
Publication Name: The Academy of Management Executive
Subject: Business, general
ISSN: 0896-3789
Year: 1997
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Business excellence: from outside in or inside out?
Article Abstract:
Use of an external perspective in applying the Business Excellence Model is discussed. Topics include a focus on the results desired, a translation and action process, and an approach to assessment based on an 'outside-in' process. Assessment stages include the organizational direction, current performance, finding the gap, closing the gap and enabling change.
Publication Name: Total Quality Management
Subject: Business, general
ISSN: 0954-4127
Year: 1999
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Votes for excellence
Article Abstract:
'Vote logger' technology has been used to implement the Business Excellence Model at Eastern Group. Topics discussed include technology-led workshops, software, preparation for the workshop, the workshop process, benefits and future prospects.
Publication Name: Total Quality Management
Subject: Business, general
ISSN: 0954-4127
Year: 1999
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