Obstacles to the application of total quality management in health-care organizations

Article Abstract:

Total quality management (TQM) or continuous quality improvement, is generally utilized in the manufacturing or service sectors, however is can be successfully implemented in the health care industry. In order for this to happen health care learning institutions must develop a leading role and the emphasis of health care management must center on developing a commercial perspective to goals.

Health care industry, Quality management, Total quality management

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Critical factors in quality management and guidelines for self-assessment: The case of Singapore

Article Abstract:

An instrument designed to measure the critical factors of quality management was tested on 33 manufacturing and service firms in Singapore. The Saraph et al. instrument appeared to be reliable and valid and may be used by management on an ongoing basis as a framework for self-assessment at regular intervals.

Measurement, Quality control

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Total quality: the New Zealand way

Article Abstract:

This article assesses the radical improvements made in New Zealand's manufacturing industry since 1988. Quality management survey data, local attitudes about locally-produced goods, and quality improvement strategies are discussed.

New Zealand, Manufacturing industry, Manufacturing industries

Similar abstracts:

• Abstracts: Establishing a shared vision under total quality management: theory and practice. A study of statistical process control: practice, problems and training needs

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