"That's not my job": developing flexible employee work orientations

Article Abstract:

It is widely argued that modern manufacturing settings require employees to adopt a customer-focused strategic orientation and a broad and proactive role orientation. Yet empirical investigation of this issue is lacking. We describe the development of measures of both types of work orientation and present two field studies that examine how these orientations change. Findings suggest that, although the implementation of new production practices can in itself lead to the development of a strategic orientation appropriate to modern manufacturing, change toward a more flexible role orientation additionally requires the introduction of autonomous forms of working. (Reprinted by permission of the publisher.)

Research, Innovations, Organizational effectiveness, Production management, Work, Work (Labor), Employee orientation

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A new model of work role performance: Positive behavior in uncertain and interdependent contexts

Article Abstract:

The extent to which work roles are embedded within a broader social system can be determined through interdependence in a work context. In addition, whether work roles can be formalized or whether they emerge through adaptive and proactive behavior can be determined by the extent of uncertainty.

United States, Evaluation, Organizational behavior, Performance standards, Job performance standards, Organizational behaviour

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Seeing Another Viewpoint: Antecedents and Outcomes of Employee perspective Taking

Article Abstract:

This paper studies supplier perspective taking by an internal customer and finds it enhances employee interaction with suppliers and enriches job content.

United Kingdom, Supplies Purchasing, Statistical Data Included, Purchasing, Beliefs, opinions and attitudes, Customer relations, Workers, Employee attitudes, Job enrichment

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