Abstracts

Business, general

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The Accelerating Costs of Litigation

Article Abstract:

The cost and growth of corporate litigation are affecting corporate earnings. Corporations are turning to cost effective alternatives to litigation. One such procedure is the mini-trial. The mini-trial is a non-binding settlement procedure. Lawyers present summaries to executives in the presence of a neutral advisor. The executives then meet to negotiate an agreement. The mini- trial reduces costs, and duration of proceedings. Mini- trials provide confidentiality and a business, rather than a legal, solution.

Finance

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Service without a smile

Article Abstract:

Companies must respond promptly when served with a lawsuit, or they will forfeit their right to defend themselves in court. The legal papers should only be accepted by authorized employees, and the company attorney should be notified.

Management, Laws, regulations and rules, Summons

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Customer service

Article Abstract:

Franchise owners use innovative ways to win and retain consumers. Their customer-service programs seem to work during recessions. A high record of repeat customers makes the extra service worthwhile.

Economic aspects, Services, Customer relations, Franchises

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