Welcome to the world of services management

Article Abstract:

Service management is a savior for all organizations looking to improve their service quality. The development and growth of service management is discussed with inputs from marketing, operations management and especially human resource management (HRM). Ways to strategize on and improve HRM to better service quality are discussed.

Author: Schneider, Benjamin
Publisher: Academy of Management
Publication Name: The Academy of Management Executive
Subject: Business, general
ISSN: 0896-3789
Year: 2004
Services information, Professional, Scientific, and Technical Services, BUSINESS SERVICES, Motivational Techniques, Services, Employee motivation

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Are the great places to work also great performers?

Article Abstract:

The relationship between a companyEs performance and level of work satisfaction among its employees is examined. Companies that maintain positive relations with employees lead to a better performance and increased productivity. The practices followed by top companies and their effects are discussed.

Author: Romero, Eric J.
Publisher: Academy of Management
Publication Name: The Academy of Management Executive
Subject: Business, general
ISSN: 0896-3789
Year: 2004
Production management, Evaluation, Influence, Work environment

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Going the extra mile: cultivating and managing employee citizen behavior

Article Abstract:

The recruiting, training and development of employees that will provide superior performance are discussed.

Author: Bolino, Mark C., Turnley, William H., Averett, Todd
Publisher: Academy of Management
Publication Name: The Academy of Management Executive
Subject: Business, general
ISSN: 0896-3789
Year: 2003
Science & research, Research, Risk assessment, Employee performance

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Subjects list: United States, Management, Human resource management, Business enterprises, Company business management, Company personnel management
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