Victims and shareholders: the dilemmas of presenting corporate policy during a crisis
Article Abstract:
Corporate crises - such as accidents, scandals, and product safety incidents - exacerbate stakeholder demands in such a way that conflict can arise between the interests of shareholders and crisis victims. We show that such conflict arises in the case of accidents, in which (1) the needs of victims are immediate and concrete and the potential corporate liability is great and (2) management can plausibly claim there are mitigating circumstances and factors beyond its control. In the case of accidents, if managers are accommodating to victims, shareholders are likely to suffer. The conflict does not arise in the case of scandals, for neither of those conditions holds. Shareholders benefit when managers are accommodating. This article discusses the theoretical and managerial implications of these findings. (Reprinted by permission of the publisher.)
Publication Name: Academy of Management Journal
Subject: Business, general
ISSN: 0001-4273
Year: 1991
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Marketing and the modernization of China
Article Abstract:
The Chinese movement towards a free market economy is having far reaching effects. Management, product, and pricing policies are, out of necessity, being altered. The potential for joint ventures and greater Chinese interaction in the world marketplace are increasing.
Publication Name: California Management Review
Subject: Business, general
ISSN: 0008-1256
Year: 1985
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