An empirical assessment of the Zeithaml, Berry and Parasuraman service expectations model
Article Abstract:
An evaluation of the service expectations model of Valarie Zeithaml, Leonard Berry and A. Parasuraman is provided. The model is tested through the sale of auto parts to auto repair staff.
Publisher: Frank Cass & Company Ltd.
Publication Name: The Service Industries Journal
Subject: Business, international
ISSN: 0264-2069
Year: 1998
Tire, Battery & Accesory Stores, Automotive Parts and Accessories Stores, Automotive Repair Services, Automotive Repair and Maintenance, Econometrics & Model Building, Customer Relations, Auto and home supply stores, Automotive Repair Shops, Motor vehicle supplies and new parts, Motor Vehicle Parts Whsle, Motor Vehicle Supplies and New Parts Wholesalers, Statistical Data Included, Models, Management, Automobile equipment and supplies industry, Automotive parts industry, Wholesale industry, Wholesale trade, Econometrics, Automobile services industry, Automotive services industry, Customer service, Automotive parts stores, Automotive maintenance, Automobile repair shops, Business models, Automotive parts wholesalers
Publication Name: The Service Industries Journal
Subject: Business, international
ISSN: 0264-2069
Year: 1998
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Effects of destination image on meeting participation intentions: empirical findings from a professional association and its annual convention
Article Abstract:
The impact of convention facility image on association members' attendance during a meeting is presented.
Publisher: Frank Cass & Company Ltd.
Publication Name: The Service Industries Journal
Subject: Business, international
ISSN: 0264-2069
Year: 2007
Forecasts, trends, outlooks, Business Associations, Conferences, meetings and seminars, Forecasts and trends, Membership, Market trend/market analysis, Convention facilities, Convention centers, Commercial associations, Convention centres
Publication Name: The Service Industries Journal
Subject: Business, international
ISSN: 0264-2069
Year: 2007
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Subjects list: United States
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