Competing with time-saving service
Organizations can become more competitive by concentrating on process convenience, which involves providing customers with quick, convenient service. Businesses should offer services in the right place, at the right time, and in a short amount of time. First National Bank of Chicago has effectively improved customers' convenience through such strategies as using an electronic queuing system, encouraging tellers to provide better service by increasing their pay and recognition, and lengthening business hours.
Publication Name: Business
On the complaints trail
Companies need to fully utilize their bank's complaints procedure in order to have their complaints recognized. The British Bankers' Association's Statement of Principles aids banks and companies in working together. Bank customers can avail of the services of the Banking Ombudsman for free and banks are constrained to accept the ruling of the Ombudsman. The Ombudsman will try to settle the customer's grievance through conciliation.
Publication Name: CA Magazine
- Abstracts: Business ethics: Is it a priority for corporate America? Changing priorities in corporate cash management
- Abstracts: Ethical reasoning and selection-socialization in accounting. The relevance of managerial accounting information: a multinational analysis
- Abstracts: Unleashing electronic payments. Gentle persuasion. Evolution of electronic payments and collections in the U.S. government
- Abstracts: The effect of nonaudit services on the pricing of audit services: further evidence. Why press coverage of a client influences the audit opinion
- Abstracts: Planning information systems for the growing business. Using information technology to compete in a new Europe