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Getting bugs out of sales

Article Abstract:

Executives at Orkin Exterminating Company Inc. (Orkin) realized they had to alter their approach to personnel management if they were to avoid the turnover problem direct sales operations typically suffer. With this in mind, Orkin engaged Fortune Group Inc. (Fortune) to help it come up with a way of improving sales force retention and overall customer satisfaction. Fortune suggested a two-phase team-learning system which trains managers and sales personnel to be more effective.

Author: Welch, Mary
Publisher: Crain Communications, Inc.
Publication Name: Business Marketing
Subject: Business
ISSN: 1087-948X
Year: 1995
Disinfecting & pest control services, Pest Control Services, Exterminating and Pest Control Services, Methods, Human resource management, Employee training, Pest control services industry, Orkin Exterminating Company Inc.

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BellSouth's AdWatch adds a local flavor

Article Abstract:

BellSouth Telecommunications Inc. has launched a new service which provides businesses a means by which to evaluate the results of their advertising efforts. Called AdWatch, the new service generates a phantom telephone line which can route calls to as many as three lines while providing information regarding each call. The service can also be useful for out-of-town companies who want to present themselves as local firms.

Author: Welch, Mary
Publisher: Crain Communications, Inc.
Publication Name: Business Marketing
Subject: Business
ISSN: 1087-948X
Year: 1995
Wired Telecommunications Carriers, Telephone Communication, Telephone Communications, Services, Telecommunications services industry, Telecommunications industry, Telephone services, BellSouth Telecommunications Inc.

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