Firm-specific influences on the internalization of after-sales service activities in foreign markets
Article Abstract:
The after sales services offered by companies, with regard to manufacturing companies in Germany, are analyzed.
Publisher: Emerald Group Publishing, Ltd.
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2006
Germany, Manufacturing industry, Manufacturing industries, Customer service, Support services
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2006
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The service quality dimensions and patient satisfaction relationships in South Korea: comparisons across gender, age and types of service
Article Abstract:
The impact of service quality of South Korean hospitals, on outpatients' satisfaction, is examined.
Publisher: Emerald Group Publishing, Ltd.
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2005
South Korea, Outpatient Care Facilities, Outpatient Care Centers, Product quality, Services information, Services, Ambulatory care facilities, Quality management, Clinics
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2005
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Antecedents and outcomes of service recovery performance in a public health-care environment
Article Abstract:
The impact of health sector work environment on patient service, in New Zealand, is examined.
Publisher: Emerald Group Publishing, Ltd.
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2005
New Zealand, Health care industry, Work environment
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2005
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Subjects list: Analysis, Customer relations, Patient satisfaction
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