Professional service relationships: a multi-context study of factors impacting satisfaction, re-patronization, and recommendations
Article Abstract:
The social aspects of customer satisfaction with professional service relationships, such as health care professional and patient or hairstylist and customer, are discussed.
Publisher: Emerald Group Publishing, Ltd.
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2003
Marketing procedures, Public affairs, Service Industries, Social aspects, Services industry, Customer satisfaction, Professional services, Customer relations
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2003
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Equity and repurchase intention following service failure
Article Abstract:
Study results surrounding the management of service failure and theory surrounding what model businesses should use when addressing this topic.
Publisher: Emerald Group Publishing, Ltd.
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2000
United States, Business, Statistical Data Included, Industry Overview, Management
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2000
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