The quality cry of a modern Paul Revere

Article Abstract:

Paul Revere, an individual disability insurance company, had an 11.8% market share in the US in 1983. Eleven years later, its market share has grown to 18.4%, with no other insurance company beating the 10% mark. Its success is due to a quality program, called 'Quality Has Value,' whose focus is internal. It began with the forming of a quality steering committee which addressed questions on value analysis and quality. Value analysis involved the study of the organizational structure issues of workload, problems and challenges were considered. Meanwhile, quality teams were formed with members from all levels in the company.

Direct Health and Medical Insurance Carriers, Surety insurance, Income Loss Insurance, Insurance industry, Quality management, Disability insurance, Paul Revere Corp., PRL

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Total quality can work

Article Abstract:

The benefits of total quality management (TQM) have been consistently questioned, except in Japan where quality management has been in practice for a long time. Critics find no link between TQM and bottom-line results. Surveys have shown that the failure of TQM in some countries can be attributed to poor management or management problems. Later studies conducted to measure the effectiveness of the TQM revealed that there exists a strong association between TQM and bottom-line results. TQM maintains a direct impact on financial performance, as long as its implementation is according to plan.

Methods, Evaluation, Quality control, Total quality management

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