Incorporating service quality into consumer mall shopping decision making: a comparison between English and French Canadian consumers
Article Abstract:
The impact of service delivery of shopping malls on consumer buying behavior, in United Kingdom and France, is examined.
Publisher: Emerald Group Publishing, Ltd.
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2005
United Kingdom, France, Services information, Consumer Behavior, Analysis, Services, Impulse buying, Consumer behaviour, Shopping malls
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2005
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Maintaining customer relationships in high credence services
Article Abstract:
The impact of relationship marketing of service organizations on consumer loyalty is presented.
Publisher: Emerald Group Publishing, Ltd.
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2007
Europe, Product quality, Customer Relations, Quality management, Customer loyalty
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2007
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How intangibility affects perceived risk: the moderating role of knowledge and involvement
Article Abstract:
The risks involved in consumer behavior are discussed.
Publisher: Emerald Group Publishing, Ltd.
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2003
Science & research, Venture Analysis, Research, Risk assessment, Business enterprises, Customer service, Support services
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2003
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Subjects list: Customer relations, Management, Marketing, Services industry, Service industries, Company marketing practices, Company business management
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