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Making reengineering human

Article Abstract:

Banks have been slowly realizing the need for reengineering due to stiffer competition and the need to keep expenses down. Reengineering involves destroying existing models of operation and starting with new ones. A change in operations is done to minimize task-completion time. However, the process has two significant aspects, the technical side and the human side. The former takes care of the reinvention of the steps towards the fulfillment of a task. The human side, meanwhile, involves a clear vision, fresh values and culture, efficient leaders, better-equipped teams, new workforce skills, customer-driven means, and new hiring and promotion qualifications system.

Methods, Analysis, Reengineering (Management)

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Enhancing organizational performance in banks: a systematic approach

Article Abstract:

Banks can improve their organizational performance through using the operational improvement processes utilized by manufacturers. Root cause analysis and benchmarking are combined to provide this performance system and tested.

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Modeling consumers' choice behavior: an application in banking

Article Abstract:

Consumer choice behavior within the US banking industry is modeled as a global construct comprised of three dimensions: credence, experience, and search. Implications for management are included.

Marketing procedures, Consumer Behavior, Models, Comparative analysis, Customer relations, Consumer behaviour

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