Matching messages to listening styles
Article Abstract:
A recent article defined three types of listeners according to the mode in which they prefer information to be presented. Results-oriented listeners want information presented in a fashion that reveals itself immediately and communicates bottom-line results first. Both process-style and reasons-style listeners prefer indirect messages that communicate the bottom-line results last. However, all listeners do not merely use just one paradigm for listening. When matching messages to listening styles, it should be kept in mind that all messages are not alike, that listening is affected by the hierarchical status of both the listener and of the sender of the message, that relationships between listeners and senders differ, and that the danger inherent in a message differs according to the situation.
Publication Name: Business
Subject: Business
ISSN: 0163-531X
Year: 1990
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Why can't managers communicate?
Article Abstract:
Managers need to be aware of the various barriers to effective communication within organizations. Communications can be misconstrued because of: accidental or intentional distortions of communication contents; emotions that are aroused in recipients; or because of a lack of sender credibility. Other communication barriers include: situational influences such as stress levels and time constraints; and clue-searching attempts by recipients. Managers can reduce these barriers by not relying solely on written messages and by encouraging feedback from message recipients.
Publication Name: Business
Subject: Business
ISSN: 0163-531X
Year: 1989
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The role of nonverbal communications in quality improvement
Article Abstract:
Nonverbal language is an important element of quality improvement programs in that it accounts for 55% of communication. This is critical because the success of business initiatives such as employee empowerment will depend on effective communication. To this end, managers are advised to study the four factors which define nonverbal communication: space, posture, body position and body movements.
Publication Name: National Productivity Review
Subject: Business
ISSN: 0277-8556
Year: 1995
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