Putting people into the process
Customer service began in the 1970s when the UK economy was expanding. The country saw the need for the measurement of customer satisfaction, thus the rise of the customer relations departments. With the 1980s came a boost in the economy where more changes were seen. The highly commercialized market saw the decreasing importance being accorded human values. The recession that hit the 1990s further relegated the customer to the background. However, companies have identified the importance of keeping customers satisfied to maintain their loyalty. Companies should strike a balance between corporate gain and consumer satisfaction by putting their customers into the process.
Publication Name: The Journal of Services Marketing
Putting the bells and whistles on defined contribution plans
A buyers' guide for Treasury & Risk Management's Bundled 401(k) is presented. Assets under administration and number of plans for each company are mentioned.
Publication Name: Treasury & Risk Management
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