Getting it right from the start
AT&T has incorporated quality into its Universal Card Services program. This basic component of the service illustrates the potential for success in the bank card industry as a survey of UCS associates reveal an unprecedented level of satisfaction with the service. The card delivers exemplary customer assistance, customer advocacy and educational tuition assistance aside from other employee fringe benefits.
Publication Name: Journal of Retail Banking
Hoover's Inc. (HOOV)
The operations and management of Hoover's Inc of Austin, TX, are described in detail by executive chairman Patrick Spain. Hoover's provides content integration technology and information services to business.
Publication Name: The Wall Street Transcript
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