The measurement and utility of brand price elasticities

Article Abstract:

Store-level research, field experiments and regression estimation were used to examine the price elasticity of 500 brands of consumer products. Store-level research is useful for trying out new products, however, other stores can copy the idea. Field experiments involve visiting homes to sell items at different prices, but this method is time consuming and expensive. Regression estimation involves collating sales and price information to decide which prices result in higher sales. The price elasticities produced by the different methods are discussed.

Author: East, Robert, Hamilton, Will, Kalafatis, Stavros
Consumer Prices, Retail industry, Retail trade, Surveys, Prices, Brand name products, Brand names

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Fact and fallacy in retention marketing

Article Abstract:

A study on the assertions made about customer retention, in marketing, is presented. The fallacy about long-term customers being of more value than short-term customers is analyzed. The fact about reinforcing customer satisfaction leading to the increase in profit, thus valuing new customers, rather than through increased retention is also discussed.

Author: East, Robert, Hammond, Kathy, Gendall, Philip
Customer satisfaction

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The impact of loyalty programmes on repeat purchase behavior

Article Abstract:

The effects of loyalty programmes, based on the BehaviorScan single-source panel, on repeat purchase pattern are examined. The information shows that loyalty programmes do not substantially change market structures.

Author: Meyer-Waarden, Lars, Benavent, Christophe
Loyalty programs (Marketing)

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Subjects list: Management, United States, Forecasts and trends, Market trend/market analysis, Company business management, Customer relationship management
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