The real meaning of excellence

Article Abstract:

Many books and articles about 'excellence' in business have been published during the 1980s, but the concept of excellence has not yet been defined in objective, quantifiable terms. Six criteria for business excellence are identified: social responsibility, innovation, job creation, wealth creation, productivity, and efficiency. Social responsibility and innovation are not included, because they defy objective quantification. Excellent US companies are identified by comparing company performance in each category during 1983 with data for 1975. Companies that improved in all categories are considered excellent companies. The companies tested were drawn from 6,000 publicly-held companies in the Standard & Poor's Compustat Data Base.

Measurement, Organizational effectiveness, Business success

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Difficulties with Being Ethical

Article Abstract:

Conditions under which it is easy for a business to be ethical and under which it is difficult are explained. Some companies such as Xerox Corp. set standards for employees. Ways in which management can encourage ethical behavior are pointed out. Issues that can produce ethical problems are listed, illustrated by a chart. Ethical considerations in different areas of business are explored. Legal standards should be considered as a minimum for ethics, augmented by moral standards.

Business ethics

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Discover the resources in your marketing channel

Article Abstract:

A Marketing Support System (MSS) concept is described which helps businesses strategically manage marketing channels. Businesses should see their network of suppliers, distributors and customers as off-balance-sheet resources that need to be developed by management, rather than as external entities to be treated as a necessary evil. Case studies of the MSS concept are presented, as applied by Proctor and Gamble, K Mart, and McKesson Corp.

Strategic planning (Business), Distribution channels

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