Uncovering implementation problems keeps TQM on track at Iowa's Department of Employment Services

Article Abstract:

The Iowa Dept. of Employment Services (DES) decided to adopt total quality managment (TQM) principles to increase productivity. The agency established a committee that will hear employee reactions to TQM as well as develop and implement specific TQM guidelines. Although DES' approach to TQM was commendable and could eventually result in concrete improvements, it does highlight key issues that need to be addressed in adopting TQM in government agencies. These issues include the need for constant communications between management and its employees, the need to stimulate concrete quality improvements in the short-term and the importance of formulating real applications of TQM in day-to-day operations.

Administrative agencies, Government agencies

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TQM - the public sector challenge

Article Abstract:

VP Al Gore's enthusiastic leadership of the Clinton administration's campaign to reinvent the government has made inroads toward the public sector's apathy to total quality management. His town meetings with federal employees has drawn the support of federal employees, suggesting that they are ready to respond to a vision or mission statement that motivates people to excellence in their work.

Evaluation, Gore, Albert, Jr., Public sector

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Using TQM to prevent product liability lawsuits

Article Abstract:

The ways in which total quality management (TQM) can be used by manufacturers to reduce the danger of being involved in a product liability lawsuit are discussed. It is concluded that there should be more awareness of the use of statistical process control and records of TQM work as a defense in liability actions.

Management Theory & Techniques, Usage, Product liability, Products liability

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