AT&T's Toil and Trouble: The Struggle to Restore a Battered Image

Article Abstract:

Numerous complaints face AT&T regarding the installation of WATS, 800 and personal lines. Prompted by this condition the FCC is now monitoring these problems. A strike force was formed in February 1984 and a reduction of complaints is predicted by the company. The breakup of Bell Telephone in January 1982 is a contributing factor in installation problems. The result of this reorganization may be felt for five years. A graph showing backlogs by WATS, 800, and personal lines is provided.

Management, Telephone companies, Bureaucracy, Deregulation, American Telephone and Telegraph Co., Companies, Company Profile, Telephone Company, Image, Organization Structure, Telecommunications Industry, FCC, WATS, Backlog

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Many Executives and Managers Resist Computers - Can Anything Be Done to Turn This Around?

Article Abstract:

A recent study conducted by the Omni Group found a strong resistance among managers toward computers. Complaints include boredom, lengthy time required for proficiency and questionable increases in productivity. Most managers delegate computer tasks to support staff, which may be a result of vendor marketing techniques emphasizing office personnel. A change in management attitudes may have a positive impact on the office automation market.

Office automation, editorial, Resistance to Computer Technology, Executive, Psychological Issue, Attitude, Computerphobia, Management Study

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