Firm sorts out systems management
Article Abstract:
Dow Corning Corp, faced with no single system management tool that can meet all of its IT requirements, has instead decided to link various support and management tools. Thus, the company's IT department uses Command/Post, a system management package from Boole & Baggage Inc, to link and manage a variety of tools that include Patrol, a SAP management software from BMC Software, and ServiceCenter, a trouble ticket management tool from Peregrine Systems. The support framework is currently being implemented at the company's headquarters in Midland, MI.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1997
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Mirage Resorts: how may we server you?
Article Abstract:
Mirage Resorts Inc's Bellagio hotel in Las Vegas, NV, has turned to Fort Lauderdale, FL-based Citrix Systems and San Jose, CA-based Wyse Technology to establish a server-based thin-client IT infrastructure. The Citrix and thin client environment is ideal for the plush hotel by allowing remote fixes of client machines. The slimmer desktops can be easily hidden from the view of guests, while remote fixes minimize the need to have technicians working on location.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1999
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CFI converts to thin clients
Article Abstract:
Central Florida Investments is switching to network computers from personal computers as a first step in its plan to use the thin client platform. Company officials expect support and administrative benefits from the new technology although some of the results are not immediate nor automatic. The more apparent results include much quicker configurations, staying power and centralized support.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1997
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- Abstracts: Bethlehem Steel outsources training. Training hints at consolidation. Options abound for certification training
- Abstracts: Service management software is in demand. Hardware leasing may be trend of the future. Internet infrastructure adds to IT challenge
- Abstracts: Alert systems tie help desks to technicians. Disaster recovery planning tools offer more services. Diagnostic tools targeting varied audiences