Tool kit aimed at help-desk managers

Article Abstract:

Help-desk software vendor Bendata is introducing a new set of software tools called the Signature Series which is aimed at helping help-desk managers run their support operations more efficiently. The Signature Series is designed to automate the job of the management layer, contrary to existing software tools that are designed to assist the front-line employee. The product features several modules, at the center of which is the Process Design Engine that defines the process of the specific help- desk operation.

Bendata

---

Knowledge tools upgraded

Article Abstract:

Primus and Inference Corp have introduced new versions of their help-desk management software. Primus' SolutionPublisher 2.0 enables customer and support professionals to use the Internet to solve their problem rather than contacting a support professional. SolutionPublisher features intuitive Web controls, a customizable environment and streamlined self- service support. Inference's CasePoint WebServer 2.1, meanwhile, has been enhanced with Inference Find, an intelligent meta-search tool for Web content.

Primus

---

Similar abstracts:

• Abstracts: QuarkImmedia will empower designers. Don't underestimate CorelDraw 8. Web video: the battle heats up
• Abstracts: Tools help IS beat budget blues. Vendors approve to train on Office 97. Lotus gets certified
• Abstracts: Service management software is in demand. Hardware leasing may be trend of the future. Internet infrastructure adds to IT challenge
• Abstracts: Aegon puts service levels in place. HP announces intent to buy Prolin. Baan acquires Aurum

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.