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Engineering and manufacturing industries

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ASQ certification board puts quality tools to work

Article Abstract:

A strategic planning method for better customer relationship management is developed using qualitative tools. The developed method also considers customer requirements and customer satisfaction in designing phase.

Author: Laman, Scott A., Burns, Elizabeth, Lynn, Kathy L.
Publisher: American Society for Quality Control, Inc.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2007
Models, Customer relationship management

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Plan experiments to prevent problems

Article Abstract:

Planning of experiments to minimize mistakes is discussed. Topics on the relevance of manpower, machines, methods, materials, measurements, and environmental factors in conducting experiments are presented.

Author: Laman, Scott A.
Publisher: American Society for Quality Control, Inc.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2007
Product standards, safety, & recalls, Strategy & planning, Standards, Planning, Evaluation, Machinery, Materials, Labor supply, Labor force, Company business planning, Labour force, Magneto-electric machines, Experimental studies

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Have you adequately defined your situation?

Article Abstract:

The strategic planning methods to be used for better project management are presented. The techniques to analyze the situation are also presented.

Author: Westcott, Russ
Publisher: American Society for Quality Control, Inc.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2007
Decision-making, Decision making, Analysis, Industrial project management, Project management

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Subjects list: Methods, United States, Usage, Strategic planning (Business)
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