Does Six Sigma work in Service Industries?
Article Abstract:
The role of Six Sigma in providing customer service and delivery process is discussed. The Six Sigma's supplier, input, process, output, customer (SIPOC) that provides the representation of the Wal-Mart's customer fulfillment process is described.
Publisher: American Society for Quality Control, Inc.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2005
Marketing procedures, All Other Specialty Food Stores, Variety stores, Discount Stores, Wal-Mart Stores Inc., Customer relations
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2005
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Apply Six Sigma to sales and marketing
Article Abstract:
The role of Six Sigma in improving success of transactional processes, such as marketing and sales, is analyzed.
Publisher: American Society for Quality Control, Inc.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2007
Marketing, Sales, Sales analysis
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2007
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Detect financial problems with Six Sigma
Article Abstract:
The significance of using Six Sigma, to curtail financial fraud, is discussed.
Publisher: American Society for Quality Control, Inc.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2006
Financial Services, Finance and Insurance, DEPOSITORY INSTITUTIONS, Financial services industry, Control, Accounting fraud
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2006
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Subjects list: United States, Usage, Quality management, Six Sigma (Quality control)
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