New quality for the 21st century: developments are the fundamental drivers of business

Article Abstract:

Approaches to quality management will have to evolve rapidly in the 21st century in response to rapid changes in the global marketplace. Quality is being driven by significant human behavioural changes, with people developing new views about how they can improve the quality of the way they work and purchase goods and services, and by the fact that quality has become a very significant management concept. In the increasingly competitive business environment, the only way to secure the visibility of quality growth is to constantly extend it.

Author: Feigenbaum, A.V., Feigenbaum, Donald S.
Methods, Total quality management

User Contributions:

Comment about this article or add new information about this topic:

CAPTCHA


What is quality?

Article Abstract:

An evaluation is presented of the meaning of the term 'quality', with the observation that while the means of testing quality have changed over time, the fundamental expectations of customers have not. The opinions of eight quality gurus on the interpretation of the concept are presented.

Author: Hoyer, R.W., Hoyer, Brooke B.Y.
Measurement, Customer satisfaction

User Contributions:

Comment about this article or add new information about this topic:

CAPTCHA


How to manage for quality in today's economy

Article Abstract:

Business quality is discussed with emphasis on the importance of quantifying costs. Cost-effectiveness is important to all businesses in good times and bad and profitability and growth can be achieved with good quality control of costs.

Author: Feigenbaum, A.V.
Business, Economic aspects

User Contributions:

Comment about this article or add new information about this topic:

CAPTCHA


Subjects list: Evaluation, Quality control
This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.