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Article Abstract:
Boeing Aerospace Support and Caterpillar Financial Services Corp. improved processes, quality, performance results and customer satisfaction scores by using the Baldrige criteria. The business results included higher stock prices and increased earnings and revenues.
Publisher: American Society for Quality Control, Inc.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2004
United States, Business Credit Institutions, Commercial finance companies, Boeing Aerospace Support, Caterpillar Financial Services Corp.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2004
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It's in the genes at Cummins
Article Abstract:
The use of Six Sigma quality improvement method by Cummins' Services Center to market its health insurance products is discussed.
Publisher: American Society for Quality Control, Inc.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2007
HEALTH SERVICES, Usage, Health care industry, Cummins Inc., CMI, Six Sigma (Quality control)
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2007
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Subjects list: United States, Quality management
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