TQM impact on quality conformance and customer satisfaction: a causal model
Article Abstract:
A causal model was formulated to investigate the relationship of total quality management (TQM) practices to two aspects of quality performance, namely quality conformity and customer satisfaction. The model aims to enhance the formulation of TQM theory and to indirectly establish a tool that can be used to promote quality awareness in the industrial system. Application of the model on data obtained on a stratified random sample of manufacturing plants revealed the presence of two unique paths of direct influences that could result to customer satisfaction and quality conformance.
Publication Name: International Journal of Production Economics
Subject: Engineering and manufacturing industries
ISSN: 0925-5273
Year: 1998
User Contributions:
Comment about this article or add new information about this topic:
Quality by a step-by-step program in low scale industries
Article Abstract:
The establishment of a step-by-step program in a low scale industry is analyzed in terms of its impact on the production process. The analysis considered quality control and quality management based on a program found in a heavy engineering industry. Quality control methods indicated a differentiation requirement in terms of industry scale. Human resources were factored as vital components in low scale industries.
Publication Name: International Journal of Production Economics
Subject: Engineering and manufacturing industries
ISSN: 0925-5273
Year: 1995
User Contributions:
Comment about this article or add new information about this topic:
- Abstracts: The pros and cons of sector-specific standards. Category 7: customer focus and satisfaction
- Abstracts: Technology, quality, and the economy. Competing and cooperating in a new, market-driven world. Vital technologies go begging
- Abstracts: The face of quality. Quality attitudes
- Abstracts: The cause and effect of my quality journey. Uniform maker sews up success with scorecard
- Abstracts: Capacity management: pricing strategy, performance and the role of information. Optimal pricing for a target profit: case study on a veterinary diagnostic laboratory