The Eastman way
Article Abstract:
Eastman Chemical Company's innovative ways of motivating employees through a leadership for accelerated continuous improvement process have raised the quality of its products and made it the only chemical corporation to win a Malcolm Baldrige National Quality Award. Eastman's quality improvement process emphasizes focusing on and pinpointing of common objectives to the employees. The key result areas/vision statement are translated into a management action plan. Employees work together to solve common problems and visual feedback/celebration of results are emphasized.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 1996
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Which comes first: the chicken or the egg?
Article Abstract:
An industrial experiment in India showed that motivating the workers to improve can proceed before all system problems were eradicated, provided that the employees are convinced of management's commitment. Workers in general believe in quality but need to know that their efforts and suggestions are appreciated. Employee motivation efforts did help improve quality even before physical problems were all fixed, but efforts to improve the system must proceed simultaneously.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 1995
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How to develop a meaningful employee recognition program
Article Abstract:
An employee recognition program should agree with the principles and values of a company, thus communicating the importance of those principles to all employees. The encouragement of employees' contributions by means of rewards is a form of motivation rather than manipulation or compensation, and requires the personal involvement of the management. The programs should be monitored periodically for relevance and effectiveness.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 1995
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