The criteria: a looking glass to Americans' understanding of quality
Article Abstract:
The main focus of Human Resource Development and Management, the fifth category of the Malcolm Baldrige National Quality Award criteria for performance excellence, is how a company ensures that its staff can use all their skills in meeting company goals. It also looks at how companies encourage full participation, high performance standards and personal and corporate development. It recognizes that education, development and training play a vital role in establishing effective work systems. It also looks at how well work and jobs are integrated.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 1997
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How to stay flexible and elude fads
Article Abstract:
Business organizations can minimize their susceptibility to new management fads by going back to the comprehensive business process management approach. Business process management is not a new strategy although its components, namely, continuous improvement, benchmarking and reengineering, have been more popular as individual concepts. Since it is a combination of various improvement options, this approach avoids overdependence on just one technique.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 1997
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What to look for in a group facilitator
Article Abstract:
Group facilitators of problem-solving groups should guide the group members toward achieving the desired objectives rather than give their own opinions. Good facilitators anticipate the needs of the group and plan ahead. They should use methods that enhance the thinking and interaction of the group members. Facilitators should be neutral and not comment on content issues. They should respect the need for the group members to understand the problem.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 1996
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