The quality twilight zone: Six Sigma provides tools for crossing the chasm between customer and provider satisfaction
Article Abstract:
New approaches to quality emphasize the need to ensure that the genuine and perceived expectations of customers are linked with those of the provider in every element of the business relationship. Six Sigma performance is always the long-term aim, but in some cases it may not help the customer or the provider to function at this level in the short term. It is important to establish which quality characteristics are the most vital to value. It is then possible to determine the correct level of expectation for these characteristics.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2000
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Six sigma: a breakthrough strategy for profitability
Article Abstract:
The six sigma statistic has been developed to help companies measure quality performance. The approach is based on the principle that there exists a direct correlation between customer satisfaction and the number of defects and wasted operating costs. The six sigma statistic identifies the frequency of defects. A higher sigma value indicates less defects and better product quality with the best products having a valued of six sigma.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 1998
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Abatement of business risk is key to Six Sigma
Article Abstract:
The quality management tool Six Sigma is discussed with reference to its differing interpretations. Its application across organizations is explored and its use to control risk in business is described.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2000
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