Why customer related processes don't always work

Article Abstract:

The adoption of quality management system worldwide was to assure the customers of the quality of the process and the product. Clause 7.2 of ISO does not completely ensure the requirements related to the product. Customer feedback is essential to the success of QMS.

Author: Gordon, Dale K.
Publisher: American Society for Quality Control, Inc.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2004
Product standards, safety, & recalls, Marketing procedures, Product quality, Venture Analysis, Standards, Evaluation, Quality management, Business enterprises, International Organization for Standardization, Customer relations

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Calibration technician certification exam scheduled

Article Abstract:

The ASQ's new certified calibration technician (CCT) exam was sponsored by ASQ's Measurement Quality Division (MQD). The MQD is planning to support the initial funding and development of this certification program.

Publisher: American Society for Quality Control, Inc.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2003
Financial management, Finance, American Society for Quality, Company financing, Professional examinations

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Craft a meaningful quality policy

Article Abstract:

The important factors to be considered while formulating a quality policy are discussed. The cause and effect (CE) method used for effectively structuring meaningful and integrated quality policies is detailed.

Author: Owens, Dennis R.
Publisher: American Society for Quality Control, Inc.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2005
Methods, Usage, Causation, Causation (Philosophy), Policy sciences

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Subjects list: United States, Laws, regulations and rules, Government regulation, Quality control
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