Citizen-Centric Government case study: City of Virginia Beach, VA
Article Abstract:
A prototype of the Citizen-Centric report, using Virginia City's information, and showing how tax dollars are being spent to provide services on a per capita basis, was prepared and presented to the Virginia Beach Finance Director. The information presented in the report was in an easy-to-read format, communicating what was going on in the city from a financial perspective and demonstrating an efficient way of putting the information together.
Publication Name: The Journal of Government Financial Management
Subject: Government
ISSN: 1353-1385
Year: 2006
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A model for Not-for-Profit Enterprise Risk Management: ERM at the Federal Reserve Bank of Richmond
Article Abstract:
The key elements of a not-for-profit Enterprise Risk Management (ERM) discipline and the implementation of the approach at one not-for-profit organization, the Federal Reserve Bank of Richmond is described. It is found that each not-for-profit organization should execute an ERM approach to suit its business model, as its execution is not formulaic although it is a main part of efficient business practice.
Publication Name: The Journal of Government Financial Management
Subject: Government
ISSN: 1353-1385
Year: 2007
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More tools, more time to serve
Article Abstract:
The general manager of City of Falls Church government installed a new state-of-the-art communications network for categorizing, routing and tracking citizen requests for service and took a decision to outsource IT responsibilities. "CLASS" (the City of Falls Church Liaison and Suggestion Service) has given government employees the technological tools to serve citizens.
Publication Name: The Journal of Government Financial Management
Subject: Government
ISSN: 1353-1385
Year: 2003
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