Total quality management in a health care organization: how are employees affected?

Article Abstract:

Employees at a large Midwestern academic medical center were studied between Jun 1, 1990, and Aug 30, 1990, to measure the effects of total quality management programs (TQM) on overall job satisfaction. Job satisfaction was measured on general, intrinsic and extrinsic levels. TQM participants only experienced marginally higher job satisfaction levels than non-participants. TQM participants, however, were more likely to recommend the hospital for patient care and employment practices.

Research, Total quality management

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Incorporating an understanding of independent practice physician culture into hospital structure and operations

Article Abstract:

Federal changes in Medicare billing and other health care system services will inevitably draw individual practitioners unused to corporate settings closer to hospitals and group practices. Health services administrators can help sole practitioners adjust to group settings by offering supplemental income and other financial incentives. Administrators must also respect a sole practitioner's autonomy and relationships with other physicians to reduce possible tensions in the workplace.

Offices & clinics of medical doctors, Psychological aspects, Physicians, Medical professions, Group medical practice

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