Learning from past complaints to improve the care of patients
Article Abstract:
A general outline of the NHS complaints procedure, the role of nurses in the management of complaints and the lessons learnt form complaints received by the Healthcare Commission are described. Raising the awareness of the concerns frequently raised in complaints would help the nurses in preparing better for handling complaints and to use them and the complaints process to drive changes and improvements in patient care.
Publication Name: Nursing Times
Subject: Health
ISSN: 0954-7762
Year: 2006
User Contributions:
Comment about this article or add new information about this topic:
Are nurse picking up doctors' unwanted tasks?
Article Abstract:
One author argues that the only duties being passed to nurses by doctors in the United Kingdom are boring and unfulfilling, while the other author argues that these new tasks are fulfilling, expand the nurses role and improve patient care.
Publication Name: Nursing Times
Subject: Health
ISSN: 0954-7762
Year: 2003
User Contributions:
Comment about this article or add new information about this topic:
A nurse-led, multiprofessional approach to nutrition
Article Abstract:
A project conducted by the Carmarthenshire NHS Trust with the active help of nurses and patients to improve and encourage the importance of a healthy lifestyle through proper nutrition is discussed.
Publication Name: Nursing Times
Subject: Health
ISSN: 0954-7762
Year: 2008
User Contributions:
Comment about this article or add new information about this topic:
- Abstracts: Here are some ways to improve the physician's image. Millions in menopause. Communicate ... or litigate: growing evidence shows that one way to avoid lawsuits is to open up better communication with patients
- Abstracts: Is new billing system needed to survive managed care? Help your patients change. Knowing what patients think could help you survive
- Abstracts: Heart failure in aortic stenosis -- improving diagnosis and treatment. Diastolic heart failure-abnormalities in active relaxation and passive stiffness of the left ventricle
- Abstracts: Taking steps to discharge. HIV nurse competencies to be clarified. The new gatekeepers: nurses are taking over the GP's traditional role as gatekeepers of the NHS
- Abstracts: Teaching students the repair of resin-based composite restorations: a survey of North American dental schools