Rule out abuse
Article Abstract:
NHS Counter Fraud Service has extended its responsibilities towards verbal abuse faced by nurses all over UK and formed a new institution, Counter Fraud and Security Management Service (CFSMS). Since a campaign survey reveals that nine on ten nurses face verbal abuse from patients and more than half of them are not trained in dealing with such patients, CFSMS plans to train 730,000 NHS staff in conflict resolution.
Publication Name: Nursing Times
Subject: Health
ISSN: 0954-7762
Year: 2004
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Can nurses learn about customer service from private sector?
Article Abstract:
NHS-Live is a one-year programme designed to encourage the exchange of good ideas about new ways of delivering patients. The programme has 352 projects out of which 145 will be partnered with commercial organizations and the organizations will contribute half amount of the project.
Publication Name: Nursing Times
Subject: Health
ISSN: 0954-7762
Year: 2004
User Contributions:
Comment about this article or add new information about this topic:
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