Sole medicine

Article Abstract:

Managed care provider CIGNA HealthCare has contracted with clinical lab-services provider SmithKline Beecham Clinical Laboratories Inc on a single source basis. The $60 million agreement portends major changes in the way managed care providers interact with clinical labs. CIGNA is seeking further changes in its relationship with other service providers, including looking for sole providers of vision care services and home health care services.

Medical laboratories, Medical and Diagnostic Laboratories, Health care industry, Insurance industry, Contracts, Biomedical laboratories, SmithKline Beecham Clinical Laboratories Inc., Cigna HealthCare

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New survey seeks to improve science of satisfaction

Article Abstract:

Health plan satisfaction surveys are unsatisfactory to several consumers and employers because of the lack of standardization. The National Committee for Quality Assurance issued a new survey in Jul 1995 that is standardized. It was developed by employers, insurance companies and the National Committee. Many believe customer satisfaction surveys are important in choice decisions but that the technique still needs to be worked on.

Surveys, Customer satisfaction, Public opinion

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Closing the ERISA loophole

Article Abstract:

Managed care providers may deny or delay medical services to members of employee health plans because of a provision of the Employee Retirement Income Security Act (ERISA), which protects HMOs from malpractice lawsuits. However, the physician can be sued. The AMA is lobbying to change the law, many of whose provisions have been modified by precedents resulting from interpretation of ERISA in lawsuits.

Administration of Public Health Programs, Health Programs, Editorial, Laws, regulations and rules, Political activity, Public health, American Medical Association, Managed care plans (Medical care)

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