More than just a sale
Article Abstract:
Printed-circuit-board (PCB) assembly equipment manufacturer are facing greater pressure for customer service. In order to better understand the factors that please and displease customers, 10 members of the Surface Mount Equipment Manufacturers Association participated in the Satisfied Customer Project run by Technology Forecasters in 1996. The study found that category that ranked lowest in satisfaction with the seven customers studied was the availability and reasonable price of spare parts. Electronic Business Today interviewed contract manufacturers and found that fair pricing, quick delivery, and availability of spare parts were important factors to them, but that pre-sale efforts and strong post-sale service and support were the factors that lead to long-term healthy relationships.
Publication Name: Electronic Business Today
Subject: Electronics and electrical industries
ISSN: 1085-8288
Year: 1997
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From Huck Finn to Calvin Klein's billboard nymphets
Article Abstract:
The American vision of children and childhood has ranged from the adventurous free-spirited Huck Finn to the blandness of a 'Leave it to Beaver' to the empty-eyed youth in underwear ads. These adult versions of childhood are probably not at all what children know the state to be.
Publication Name: The New York Times Magazine
Subject:
ISSN: 0028-7822
Year: 1995
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Brick repointing pointers
Article Abstract:
Brick homes can be durable, but the brick mortar joints may need to be replaced from time to time. Soft or cracked mortar can cause moisture seepage and even compromise the structure of home. The mortar replacement, or 'repointing,' process is detailed.
Publication Name: Home Mechanix
Subject: Home and garden
ISSN: 8755-0423
Year: 1993
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