Outplacement must be a partnership

Article Abstract:

It is difficult to characterize a 'typical' outplacement assignment, because the reasons for employee terminations vary widely, as do career objectives and the organizations from which clients come. Outplacement firms differ from employment agencies and executive recruiters in that they do not typically place individuals in jobs, emphasizing instead training, counseling, coaching, and guidance for the out-of-work individual. The outplacement firm eases trauma associated with job loss, helps the individual focus on career objectives and goals, helps in resume development, and instructs on effective use of contacts. A commitment to mutual expenditure of time and effort on the part of the agency and the client are key to success in the outplacement partnership effort.

Employment services, Career development, Outplacement services

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Customer satisfaction: a five-star rating

Article Abstract:

Companies can take steps to develop an excellent personnel department within an organization that provides superior service to internal customers. The steps that human resources managers can take to improve internal customer service to employees include gaining the necessary knowledge about personnel issues, ensuring that the organization has hired an adequate number of workers, and viewing the work environment from the perspective of employees. Companies that provide high-quality service to internal customers can gain a competitive advantage in the marketplace.

Labor relations, Human resource departments

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How to conduct training on termination

Article Abstract:

A comprehensive approach is suggested for training managers in handling employee terminations. A training model is offered for a six-to-ten hour program that can take place over six weeks' time. The training program should cover areas such as: briefing sessions, choice of individuals for key positions, the possibility of early retirements and layoffs, management of administrative details, and offers of cost-effective outplacement aid.

Employee training, Exit interviews (Human resource management)

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