Should HR survive? A profession at the crossroads

Article Abstract:

Discussions about the future of the human resource (HR) profession should not revolve around demise versus ascendancy. It is proposed that the issue is not whether it will survive or not because HR will eventually become obsolete. The question is under what circumstances will HR disappear. In one scenario, the profession will slip into oblivion because it has failed to make valuable contributions to the organization. In an alternative scenario, HR will disappear because it has succeeded in transferring its skill-set and mindset throughout the organization. The predictors of obsolescence due to failure include HR's inability to understand business, promote change, understand customers and emphasize values. In contrast, successful obsolescence is driven by HR's ability to promote economic literacy, create change, focus on customers and steward values.

Forecasts and trends, Human resource management

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Organization design for service excellence: a review of the literature

Article Abstract:

The ability to offer excellent marketplace service is widely recognized as a critical source of competitive advantage. To foster a service-oriented culture within an organization, companies should focus on organizational design and human resources practices. They should discover the best way to structure an organization to ensure flexibility in satisfying customer needs and identify the human resources practices that can improve customer service. When formulating the right organization design, management should look at such parameters as structure, strategy, human resource strategies, communication, systems, core values, and skills and technology. The extent to which these service-oriented characteristics should be implemented depends on the nature of the market entity, particularly its position on the tangible/intangible continuum.

Management, Organizational effectiveness, Customer service, Organization

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