Social service at Xerox

Article Abstract:

Xerox Corporation runs a Social Service Leave Program which lends employees to nonprofit organizations at full salary and benefits. Employees choose their own activities and target groups, and may apply for up to 12 months' leave. Employee applications are reviewed by a peer committee, which must annually award 264 months of allocable time among an average of 60 applicants. Committee decisions are final and management does not review them. Leave-takers' work covers a range of interests, including the needs of the homeless and efforts against child abuse, chemical dependency, and AIDS. A few people stay with sponsoring organizations permanently or find re-entry to Xerox difficult, but most return to the company with new enthusiasm.

Usage, Xerox Corp., XRX, Social policy, Corporations, Volunteerism, column

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Customers are more than names at UNUM

Article Abstract:

Firms hoping to improve customer service can learn from the example of UNUM Life Insurance Co (Portland, ME), which enhanced its customer service program "CustomeriZe" by helping employees learn more about the customers they serve. Planning for CustomeriZe included: conducting focus groups with employees to see what they believed the company was doing right for customers, designing a logo and program name, and gaining support from management. To launch CustomeriZe, UNUM distributed customer packets containing products produced by ten UNUM customers and a letter introducing the program. Results of CustomeriZe indicate that UNUM customer service workers now have a higher awareness about the people they serve.

Management, Services, Customer service, UNUM Life Insurance Company of America

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Should business alone pay for social progress?

Article Abstract:

Federal legislation designed to combat social problems is placing increased pressure on US businesses. There is little argument that the social issues involved need to be addressed, but opponents argue that government programs and legislation threaten business flexibility and the ability to compete. Four key issues are identified that have the greatest scope and potential effect on business: the Immigration Reform and Control Act of 1986, proposed minimum wage legislation, the Minimum Health Benefits for All Workers Act, and parental-family leave.

Social aspects, Analysis, Industry regulations, Corporate social responsibility, Government regulation of business, Trade regulation, Social problems

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