Abstracts

Human resources and labor relations

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The results chain

Article Abstract:

The Anatomy of Performance (AOP) framework shows the connection between customer, organization, process, and job requirements which make it possible to establish a result chain between job, process, and organization issues. Result chain established between a critical job issue and a critical business issue is discussed.

Job Description & Qualifications, Organizational change, Job qualifications, Vocational qualifications

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Power management for talent retention

Article Abstract:

The plans for an enterprise performance management solution that maximizes employee performance of the third largest cigarette manufacturing company, Brown and Williamson Tobacco, are described. The company creates an internal database to track their development, accomplishments and goals.

Case studies, Employee retention

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Performance improvement through relationship building

Article Abstract:

Relationship building is where learning and performance improvement efforts need to focus attention on the industry and add value to ensuring increased business results. Thirteen lessons for effective relationship building are presented.

Motivational Techniques, Labor Relations, Employee Relations, Employee motivation, Labour relations

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