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Human resources and labor relations

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Workforce of tomorrow II

Article Abstract:

A panel discussion highlighting the link between education and the workforce at a conference sponsored by the National Association of Workforce Boards is described. The panel's mission was to address the way in which education and workforce development intersect in the new economy, the skills required by employers and educators to build education and business together more effectively.

Author: Kaplan-Leiserson, Eva
Publisher: American Society for Training & Development, Inc.
Publication Name: T&D
Subject: Human resources and labor relations
ISSN: 1535-7740
Year: 2004
Conferences, meetings and seminars, Panel Discussion, Employee development, National Association of Workforce Boards

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Unbelievable service

Article Abstract:

A true story regarding a customer and her cousin's who received horrendous customer service experience is presented. Tips on how companies can avoid such unimpressive service by improving one's system and individual staff's performance are also suggested.

Author: Kaplan-Leiserson, Eva
Publisher: American Society for Training & Development, Inc.
Publication Name: T&D
Subject: Human resources and labor relations
ISSN: 1535-7740
Year: 2004
Marketing procedures, Venture Analysis, Personal narratives, Business enterprises, Customer service, Support services, Customer relations

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Work weather update

Article Abstract:

Some of the prominent workplace trends are discusses. They include employment market, shift to a seller's market in labor and traditional retirement activities.

Author: Kaplan-Leiserson, Eva
Publisher: American Society for Training & Development, Inc.
Publication Name: T&D
Subject: Human resources and labor relations
ISSN: 1535-7740
Year: 2004
Evaluation, Work environment, Corporate culture

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Subjects list: United States
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