Reengineered systems give competitive edge
Article Abstract:
Standard Insurance Co. has replaced its mainframe computer system with an open server information system. The system, which consists of a Sequent Computer Symmetry server, multiple Intel Pentium processors and ProLiant and ProSignia servers from Compaq Computer, has saved the company millions of dollars in hardware and software costs and cut development time and costs by over 30%. The system has also improved customer relations by placing additional staff into position that deal directly with customers.
Publication Name: Best's Review Life-Health Insurance Edition
Subject: Insurance
ISSN: 0275-0988
Year: 1996
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New client/server systems create competitive edge
Article Abstract:
ITT Hartford Group Inc. is utilizing client/server technology to increase workflow and improve customer relations. The insurance company reorganized its employees into multidisciplinary teams, cross trained team members and is in the process of installing a local area network to increase communication between team members. The reengineered approach, which will be fully implemented in 1997, has reduced ITT Hartford's staff by about 20% and improved large policy turnaround from 20 days to three days.
Publication Name: Best's Review Property-Casualty Insurance Edition
Subject: Insurance
ISSN: 0005-9714
Year: 1996
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Image, work-flow systems ready for widespread use
Article Abstract:
Insurance companies can install image-based work-flow computer systems to automate paper-based processes, but these systems can also be used to solve business problems related to workflow, distribution and customer service. By automating the workflow process and enabling many users to access documents, insurers can realize gains in productivity, flexibility and service quality.
Publication Name: Best's Review Property-Casualty Insurance Edition
Subject: Insurance
ISSN: 0005-9714
Year: 1996
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- Abstracts: Client/server technology gives competitive edge. Back to the future. Investing in technology is a matter of survival
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