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Survey: customer demands concern chief executives

Article Abstract:

Life insurance companies are facing various management issues. According to a survey by Tillinghast-Towers Perrin, CEOs of the biggest life insurance companies are concerned about changing customer and market demands. However, majority of these CEOs do not have a concrete plan on how to enhance customer service. They are also not well prepared to meet challenges related to technology and customer relationships. However, they agree that technology is an important part of the equation in providing better customer service.

Market Research Services, Marketing Research and Public Opinion Polling, Commercial nonphysical research, Surveys, Chief executive officers, Marketing research firms, Tillinghast-Towers Perrin

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Disclosure is the cure for vanishing premiums

Article Abstract:

Life insurance companies are faced with a monumental task of communicating the increased length of the 'vanishing premium' period due to lower dividend payments and interest rates. ManuLife Financial developed a coverage review program to educate policyholders about the 'vanishing premium' problem and to review their coverage options. Although expensive and time consuming, ManuLife built strong communications with their customers and improved their image.

Column, Manulife Financial Corp.

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Tax time can be opportunity time; insurance products can play a big role in tax planning strategies

Article Abstract:

Insurance companies and agents that sell life or health coverage can offer a range of services in connection with tax planning. For health insurance, the Health Insurance Portability and Accountability Act of 1996 allowed the creation of medical savings accounts and the deduction of long-term care insurance premiums from taxes. The features and tax consequences of disability insurance, various annuities and charitable remainder trusts are discussed.

Public Finance Activities, Direct Health and Medical Insurance Carriers, Tax Deductions & Exemptions, Hospital and medical service plans, Medical Care Insurance, Methods, Laws, regulations and rules, Tax planning, Health insurance, Tax deductions, Financial planners, Health insurance industry, Medical savings accounts

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